Here are some of the questions that our customers frequently ask us:

We really only want to sell products that Dylan & Rainey use and enjoy. We hope that by being able to hear our assessment of a product, you will feel more confident buying it. Dylan & Rainey aren’t small dogs. So, that is why we focus on products for larger dogs. But we can easily accommodate pups of all sizes. So, if there’s something that you love, feel free to contact us and we will help.

While we make every effort to only sell USA-made products, we do carry a few products that are from other countries. We only work with manufacturers that have strong ethical and environmental standards. At Dylan & Rainey, we believe in transparency and will tell you where a product is from.

We are also trying to reduce our carbon footprint and environmental waste by not using plastic and only using environmentally friendly packaging when possible.

Dylan and Rainey are both mutts. Dylan is a mix of Boxer, Australian Shepherd, Chinese Crested, Golden Retriever, and Japanese Chin (pretty crazy for a 90-pound dog). Rainey is a mix of American Staffordshire Terrier, Chow Chow, and German Shepherd.

We have decided to offer a 20% off discount for K9 law enforcement officers, professional search & rescue dogs, and any other dogs (and their handlers) who risk their lives to help the community.

We will require proof that you and your pup are actually officers and/or serve in a professional capacity. Please contact us to get your coupon code. 

While we don’t currently offer international shipping, we always want to make people happy. If you really love something, please contact us and we will arrange to get it over to you (although you’ll have to pay all shipping & any duty costs). 

The process will be fairly simple, let us know the items you are interested in and your country and postal code. We will determine a estimated shipping cost. If you approve, please provide your full name, address, email, and phone number. We will create an invoice for you to review and pay (including final shipping cost). Once payment is received in USD, we will process and ship your order. We will not accept any exchanges or returns on International Shipments. And you must take all liability in case anything is delayed or lost during the shipping process. 

We stock all of our items, so they will ship within 1–2 business days. In many cases, items will ship the same day.

You will receive an email notification immediately following your order. Then you will receive another notification once your product has shipped. If you have an account, you will be able to track the progress of your order.

We use United States Postal Service and UPS to ship all orders. For more information, please consult our shipping information at Shipping & Returns.

All orders typically arrive between 2–5 business days after shipment. Everything we sell is always in stock so we can ship most orders within 1 business day. If you require your order sooner, please contact us and we will try to accommodate you.

You may change or cancel your order as long as the order isn’t at the end of processing. Contact us as soon as possible.

Dylan & Rainey assures that all online transactions are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

The above questions are covered extensively in our Privacy Policy. We respect your privacy and appreciate your business.

Dylan & Rainey wants everyone to have a great experience when they visit our site. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting us.

We do our best to make sure that the photos, descriptive copy, and prices are correct. But sometimes, despite our best efforts, we make mistakes. In the event this happens, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

Every effort is made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Make all claims directly with the carrier. We will make sure that anything with damage is replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with the carrier will result in denial of the claim.

The customer will pay the shipping cost of the order amount and/or any additional shipping costs to re-ship the order.

We do not have an actual Brick & Mortar store but our warehouse is in Gastonia, NC.

We love to hear from our customers! Contact us.